Mentoring a Corporate Culture

Mentoring a Corporate Culture is about creating an organization that people want to belong to, that is, they desire to become an employee there. They are inspired to work there and become a part of something greater than themselves and in this they find their reward. Your employees should desire to adopt the organization’s code of conduct as their own, something that they have internalized, and they should be delighted to help newcomers immerse themselves within. The code of conduct establishes everyone’s expectations which are expressed by everyone else because everyone feels good about the “fit” of it and their “fit into it”. Notice, fit is not fear!

                                    

The code of conduct is a starting point and should consist of three easy to grasp expectations about how the employees should treat each other and your customers. For instance, (a) treating associates the way you want to be treated, (b) treat the customers the way you would want to be treated if you were wanting to get help from that company, and (c) strive to exceed customer’s expectations.  These topics are easy to understand since your company cannot exist without the customer’s business.  In addition, things cannot get done to satisfy your customers if the employees are not pulling their share of work together, the work in which they are hired for.

From here a corporate culture, those higher goals you have as the CEO, can begin to grow. With everyone pulling in the same direction your corporate goals can be measured. So have reasonable and achievable goals laid out for everyone to see. Explain them too! Mentor top management to understand and organize their areas delegated to them in order to achieve your goals using the resources you are providing. In turn, managers need to mentor their subordinates on what their part is with regard to achieving the corporate goals. Specifically, what they must do to accomplish their part of the corporate strategy.

Everyone from the CEO to managers to subordinates must support the effort and stand accountable to the measures. The outcomes, if negative, must focus on problem identification and actions that lead to resolutions. With everyone on-board and understanding what they must do to succeed, the business will be much easier to manage, develop, and grow. In the end, it’s about the customer’s satisfaction and a corporate culture that supports the customer.

Management Insights stands ready to assist you in creating the design and plan for your corporate culture that you desire. Feel free to email us to arrange for a personal meeting including a no-cost appraisal for your project.

Insightfully yours,
Crystal Majdak, Co-Founder
Robert Majdak Sr., Co-Founder
Management Insights

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Reference

Glasbergen, R. (1996). Company with a heart (cartoon). url: https://donotflyemirates.wordpress.com/tag/organizational-culture/